- Collection of Information
In order to buy products from the Shop, you must provide certain personal details in order to complete your transaction. Information that you have provided to us including but not limited to when you:
Purchase products through the Website or over the phone
Enter competitions, prize draws or promotions which we are promoting
Sign up to marketing/newsletters including by email
Information you provide to us when applying through the Site for registration
If you contact us for any reason, we may keep a record of that correspondence
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
Information we collect using cookies stored on your device. Please see the section on cookies for more information and how to manage them.
Your IP addresses
Information we request and hold includes but is not limited to the following:
Billing and delivery postal addresses
Phone and fax numbers
Usernames and passwords for using the Site
Payment card details
Browsing and shopping activities
Your customer queries
- Children’s Information
- How We Use the Information That We Gather
OASIS® Floral use information obtained from Site users as stated in this Policy and to enhance users’ experiences on the Site. Based on what you tell us about yourself and where we think it is relevant, we may contact you to provide information about OASIS® Floral and our products and services, but you may tell us at any time not to do this by following the unsubscribe instructions in any email we send you.
We may use the personal data you provide us in the following manner:
To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order and administering promotions such as competitions and prize draws
To monitor and improve the services and the Site
To manage your marketing preferences
To contact you if there is a query regarding your order
If you purchase goods on the Site, you may be sent an email requesting whether you would like to review your product
To verify your identity
In certain circumstances in order to process your order and to verify your identity, we may call the telephone number you have provided to perform security checks and to request that you verify certain information
Market research purposes
To enable us to comply with any legal or regulatory requirements
In the detection and prevention of fraud or other crimes
To assist with any of your customer queries
For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operation
We may also use your personal data in the following manner, unless you have not consented:
From time to time, to inform you by post, email or other available means, of products, services, promotions and special offers from OASIS® Floral.
To provide you with tailored/behavioural advertising using cookies on the Website. This means that we have your agreement to store information about the products you have viewed or purchased so that we are able to make the adverts you see more relevant to you. If you do not want to receive tailored advertising, or do not wish for any of your information to be processed using cookies, please refer to the section on Cookies.
We may disclose personal data we collect to third parties in the following manner:
To administer your account and to disclose your details to our third-party service providers for the purpose of processing and fulfillment of your order
Payment Card details: We process your payment card details in order to complete your purchase that you made through the Site, and may in certain instances disclose your personal data to third party credit reference agencies to perform credit checks against you or obtain authorisation for your payment.
E-mail Marketing: You may opt out from any email marketing sent to you by OASIS® Floral by using the unsubscribe links at the bottom of the marketing emails.
OASIS® Floral will not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission.
In our effort to provide you with services customised to your interests, we use “cookies” to assist in the collection of information.
Cookies are small encrypted text files that are stored on your computer or other device by our Site. Specifically, the cookies used by our Site are described as session or transient cookies, these cookies are stored in your computer’s memory only during your browsing session and are automatically deleted from your computer when the browser is closed. These cookies allow you to move from page to page whilst we keep track of the items you have added to your shopping cart. Session cookies are never written on the hard drive and they do not collect any information from your computer. Session cookies expire at the end of your browser session and can also become no longer accessible after the session has been inactive for a specified length of time. You may change your website browser settings to reject cookies. To learn more about cookies and how to disable them or opt out of their usage please visit www.aboutcookies.org. Please note, however, that some cookies are essential in order to shop on OASIS® Floral Site and in the event, you do reject cookies this may impair the functionality of the Site and may mean that you are unable to shop on the Site.
More information on cookies:
Some cookies are described as permanent, persistent, or stored cookies. These are cookies that are stored on your computer and are not deleted when you close your browser. Permanent cookies can store your preferences for a web site, allowing those preferences to be used in future browsing sessions.
Permanent cookies can be used to identify you as an individual user, so they may be used by a web site to analyse your browsing behaviour within the web site. These cookies can also be used to provide information about the numbers of visitors, the average time spent on a page and generally the performance of the web site. They are usually configured to keep track of users for a prolonged period, in some cases many years into the future. Please be aware that www.oasishobby.com.au does not use permanent cookies.
Tracking information such as cookies is also used to create aggregate reports on user demographics and traffic patterns on the Site and may be provided to our partners. We also collect IP (Internet Protocol) addresses to analyse trends, administer the Site, track a user’s movement, and gather broad demographic information for aggregate use.
Should you have any concerns follow the link below to www.aboutcookies.org, where you can learn how delete cookies from your computer. http://www.aboutcookies.org/Default.aspx?page=2
Phishing is a method used by fraudsters to deceive someone into giving sensitive information. Most of the time phishing will take the form of emails, which purport to be from well-known companies and ask recipients to send their private information. This information is then used for identity theft and fraud.
OASIS® Floral will only ask you to send personal details by email if it is responding to a query you have sent it online and these details are needed to answer your query properly. In this case, there will be a unique reference number in OASIS® Floral’s email to you, which refers to your original query. OASIS® Floral will never ask you to send any personal details by email unless you have contacted OASIS® Floral first. If you have not contacted OASIS® Floral, please ignore any email claiming to be from OASIS® Floral which asks for personal details and let us know about it. Should you need to do this you can telephone 03 5403 0265 or email firstname.lastname@example.org
If OASIS® Floral ever requires your personal information other than when you have already contacted OASIS® Floral with a query, for security reasons we will ask you to give us a call.